TERMS & CONDITIONS

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1. BOOKING & PAYMENT

• Once you complete a booking form, a $50 non-refundable deposit secures your date (payment due

within 48 hours)

• The remaining balance is due 7 days before your event

• We can't deliver without full payment received

• A $200 bond is held until equipment collection - this covers any damage or excessive cleaning needs

• Your bond is returned within 48 hours of collection (may take up to 3 business days to appear in your

account)

• By making payment, you agree to these terms and conditions

2. SAFETY REQUIREMENTS

Age & Supervision:

• Equipment is designed for children under 5 years only

• A responsible adult must supervise at all times

• Keep sick children away from equipment to prevent spreading germs

Before Playing:

• Remove all shoes, jewellery, glasses, and empty pockets

• Babies and toddlers must wear nappies or clothing

• Use the provided shoe rack to stay organised

What's Not Allowed On/Near Equipment:

• Food, drinks, or chewing gum

• Face paint, glitter, or messy play items

• Toys, sharp objects, or animals

• Smoking or alcohol

• Party streamers or bubbles

Safe Play Guidelines:

• Don't let children run onto equipment - encourage walking

• Ensure 2 meters clear space around all equipment

• Don't overcrowd the ball pit - separate big and little kids when possible

• Help small children enter/exit the ball pit safely

• Keep equipment in shade - don't let children play on hot surfaces

• Ensure children wear hats and sunscreen for outdoor events

Setup & Pack-up Safety:

• Keep children away during our setup and pack-up times

• Don't move, adjust, or attach anything to equipment once set up

• Never leave equipment unattended

3. EQUIPMENT CARE & CLEANLINESS

Your Responsibilities:

• Keep equipment clean and dry throughout your event

• Return all escaped balls to the ball pit before pack-up

• Ensure equipment is returned in the same condition as delivered

• You're responsible for any stains or damage during your hire period

Cleaning & Bond Policy:

• Excessive mess will result in your $200 bond being used as a cleaning fee

• What counts as "excessive mess": food stains, paint/glitter residue, bodily fluids, or anything requiring

deep cleaning beyond normal sanitisation

• Normal wear from play is expected and included

• If equipment returns in good condition, your full $200 bond is returned within 48 hours

Our Promise:

• We sanitise and clean all equipment between hires

• Equipment arrives clean and ready for your event

4. WEATHER & VENUE REQUIREMENTS

Space Requirements:

• Ensure your venue has adequate space for your package size

• Keep 2 meters clear around all equipment

• Provide adequate shade for outdoor events

Weather Policy:

• We love outdoor parties, but you need a wet weather backup plan

• If rain is forecast, notify us of your undercover backup location by 7am on event day

• No backup plan = we may refuse setup to protect equipment

• Your deposit is held and event can be rebooked within 12 months

5. CANCELLATION POLICY

If You Cancel:

• More than 7 days before your event: You forfeit the $50 deposit, all other payments refunded

• 7 days or less before your event: You forfeit the $50 deposit, remaining payments become a credit

valid for 12 months

Weather Cancellations:

• If we can't set up due to weather and you don't have a backup plan, your deposit is held and you can

rebook within 12 months (no penalty)

Our Cancellation Rate:

• Only 1-2% of bookings get cancelled or rescheduled - we're pretty reliable!

6. LIABILITY & INSURANCE

Your Responsibilities:

• You're responsible for ensuring safe use of our equipment

• Take all reasonable steps to prevent injury to guests and damage to equipment

• Follow all safety guidelines outlined in these terms

Our Insurance & Standards:

• We maintain public liability insurance as required in Queensland

• We operate within accepted Health & Safety standards

• Our staff reserve the right to refuse service if safety standards aren't met

Liability Limitations:

• To the extent permitted by Australian law, Bubs & Blocks is not liable for injuries occurring during

equipment use

• Adult supervision and safe play practices are essential

• Equipment must not be left unattended at any time

Important Notes:

• Our safety sign must remain clearly visible throughout your event

• Don't alter, move, or attach anything to equipment without written permission

• Parameter fencing is a boundary - not for climbing

For Day-of-Event Issues: Call Ben or Paige directly

Thank you for choosing Bubs & Blocks for your special event. We look forward to helping you create

magical memories!